DEFINITIONS “Customer” is the person who orders our company’s services via email, phone, WhatsApp or by filling out an online booking form. The customer enters into a binding contractual relationship when Tsalikis Theodoros (Athens Vip Transfers) confirms the booking. He is responsible for all communication with Athens Vip Transfers representatives (for changes to the service after your order, for special requests and/or instructions during the service). Must be at least 18 years old and not legally restricted to enter into a contractual relationship. You are responsible for correctly and completely completing the data during the booking process. He is obliged to fully and accurately inform all passengers of all services and any changes compared to the original order. Confirms that all passengers accept these General Terms and Conditions. “Service” indicates the purchased transfer service (vehicle with driver) between the selected departure and arrival locations. “Confirmation” is a document that confirms your booking, containing all the details stated on the booking form, unless otherwise stated, which we send to you by email. “Company” (also “Tsalikis Theodoros (Athens Vip Transfers)”, “Our Company”, “We”, “Ci”, etc.) refers to Tsalikis Theodoros (Athens Vip Transfers), a company based in Piraeus 129 Agiou Eleftheriouou, With national tourism organization registration number 0207E81000929901. WHO WE ARE We are Tsalikis Theodoros and we provide tourist services for the transportation of passengers. We operate through the website “AthensVipTransfers.gr”, of which we are the sole owners. For commercial purposes we use the phone number +306906568411 and operate through the following website: https://AthensVipTransfers.gr/ with the email address info@AthensVipTransfers.gr. To provide our service, we may also cooperate with professional carriers who provide passenger transportation services or who act as an agency for the provision of transportation services, holding the appropriate licenses and permits provided by national legislation for such activity. The drivers of the partner carrier do not have an employment relationship with our company. Before requesting the Service offered on our website, you must read and understand these Terms, as they will govern any subsequent contract. By booking you confirm that you have read these Terms and that you are legally able to accept them on your own behalf and on behalf of all Travellers. If you do not understand any of the terms of the contract, we recommend that you contact us before proceeding with the booking. If you do not wish to be bound by these Terms, unfortunately you cannot book the service with us. INTRODUCTORY NOTES By completing the booking form, you confirm that you are able to enter into legally binding contracts on your own behalf and on behalf of your passengers. The booking form will be considered an integral part of these General Terms. If for any reason you refuse to accept these General Terms, you will not be able to book the Service. Our company will not provide you with services for which you have not accepted these General Terms and Conditions. If any point in these General Terms or the booking form is unclear to you, please contact us for clarification. By refusing to do so, you release us from any liability arising from these General Terms. Any changes to these General Terms will be published in the form of a notice on our website.
NATURE AND OBJECT OF THE SERVICE
The exact route of the transfer is not guaranteed. The maps on our websites are indicative in this respect. Although we will take all reasonable steps to adhere to the arrival and departure times in accordance with the booking form and information provided on our website, all dates and durations quoted are non-binding estimates.
If you are having trouble meeting the driver, you should call us. If you do not, but order an alternative carriage service, we shall be deemed to be fully released from any contractual, actual or legal obligation or liability to you. This includes your potential refund requests. If you are not at the location and time scheduled for the start of the service, you neither arrive at that location within the next 15 minutes (60 minutes if the departure point is the airport), nor contact our office by phone, e- mail or you do not answer either of the two phone calls from our office to the number you entered when booking, we will consider you a no-show (no-show) and charge you for all the services you have ordered. In accordance with standard business practice, digital recordings from our servers will be considered proof of the time of telephone calls.
The vehicles shown on the page are indicative. We have the right to assign a larger vehicle or multiple vehicles of equal value without notice.
You are responsible for verifying the agreed pick-up time and ensuring arrival at the airport, station, port or any other designated point with sufficient time for check-in or other travel arrangements. The driver will pick you up and drop you off as close as possible to the indicated addresses. In the event that access to the usual route is closed due to weather conditions, traffic accidents, etc., the carrier will, at your express request, use a longer route to reach the agreed destination, but in such cases you will be responsible for any additional costs incurred.
While we endeavor to provide SMS and WhatsApp messages with confirmation upon request, this service is dependent on telephone networks or communication devices beyond our control. In case of lost or delayed SMS, the customer will refer to the information provided by email or in the My Booking section of our website.
BOOKING PROCEDURE
By clicking or pressing the ‘Book’ button on our website or similarly completing the booking process over the phone, you fully accept these General Terms and Conditions. No other process or communication between our company representatives and you can be considered a reservation, nor does it apply to these General Terms.
Our company’s obligation to provide you with the service begins with the issuance of the Confirmation. Receipt of the Confirmation issued to you obligates you to pay for the service as included in the booking. Digital files from our email servers will be considered proof of receipt of this Confirmation.
Upon receipt of the Confirmation, you are obliged to verify the correctness of all data. While we make every reasonable effort to track airlines and their arrivals, you are solely responsible for their accuracy. Therefore, we cannot accept any responsibility for problems arising from incorrect information in the booking. We recommend that you schedule your departure at the airport at least 2 hours before the departure of your plane, to which a margin of 20% should be added to avoid possible delays. For example, if your estimated transfer time is 30 minutes, 20% would be 6 minutes, so our advice would be to schedule your departure for the airport 2 hours and 36 minutes before your flight departs.
Your obligation to us ends upon termination or cancellation of the service. We recommend that you carry the Confirmation in paper or digital form for the duration of the service.
It is solely your responsibility to determine whether you are eligible to travel to the locations listed on the booking form and whether you have all documents, certificates etc. required by all local laws and other regulations.
FURTHERMORE
The booking form, together with the price list, may list several pre-defined additional services, if available and related to the selected service.
Child car seats are available on request. Please note that you cannot hold us responsible if children traveling with you require car seats that are larger or smaller than required for their age.
All baggage must be properly packed.
When choosing a vehicle, consider the allowed amount of luggage and the number of passengers.
ALLOWED BAGGAGE
When choosing a vehicle, it is mandatory to take into account the amount and size of luggage. Baggage allowance per seat is one medium-sized piece (56cm*45cm*25cm) and one carry-on bag. For example, if you have selected an 8-passenger/8-seater vehicle to carry 4 passengers, you can bring 8 medium suitcases and 8 hand bags.
For bags of different sizes, you should consider the baggage allowance and the number of passengers. If you cannot evaluate the right vehicle for your transport, please contact us and we will advise you on the most suitable option. It is not allowed to transport animals that were not agreed upon at the point of booking. All animals must be transported in a suitable transport box/box. Athens Vip Transfers bears no responsibility for costs resulting from non-compliance with these conditions. If transport is possible, additional cleaning costs for hair, odors, etc. will be charged. customer.
If due to the presence in the transport of more passengers than specified in the reservation or more luggage, it is not possible to use the selected vehicle, it is mandatory to contact us and we will try to provide you with the appropriate vehicle for your transport on arrival. If you accept the price difference, we will send you a revised confirmation. If you cancel your transfer due to the above, your booking is subject to the cancellation terms.
waiting time
The driver will be waiting for you at the departure point at the transfer time specified in the Confirmation. The departure waiting time “included” in your transfer is 60 minutes if the departure point is the airport or 15 minutes for all other departure points. The “free” waiting time is calculated starting from the time specified in the reservation. In case your flight, train or ferry arrives earlier, please wait until the time specified in your booking. If your flight is delayed, the additional waiting time will be added to the new landing time as an additional expense.
Further waiting times must be requested by calling the number indicated on the Confirmation or on the website m. It will be provided to you and confirmed by us if it does not compromise the Carrier’s daily schedule. Additional standby is charged per hour starting from the moment the free standby period ends. Prices will be provided upon request.
PAYMENTS AND SUPPLIES
We offer standard payment methods, for example: Paypal, credit or debit cards (Visa, Mastercard), cash or bank transfer, but not all methods are available when booking all services.
The available payment methods for some services are visible during the booking process.
We reserve the right to refuse all requests to change payment methods other than the payment methods selected during the booking process.
We will be happy to buy you tickets for the transport services you use to continue your journey, such as by ferry or train. Please note that these additional costs are non-refundable. We will document all additional costs and, upon your request, provide documentation with a list of non-refundable costs and charges PAYMENTS AND SUPPLIES
We offer standard payment methods, for example: Paypal, credit or debit cards (Visa, Mastercard), cash or bank transfer, but not all methods are available when booking all services.
The available payment methods for some services are visible during the booking process.
All tolls (pickup & delivery) are included in direct online bookings.
We reserve the right to refuse all requests to change payment methods other than the payment methods selected during the booking process.
We will be happy to buy you tickets for the transport services you use to continue your journey, such as by ferry or train. Please note that these additional costs are non-refundable. We will document all additional costs and, upon your request, provide documentation with a list of non-refundable costs and charges. These costs are prepaid in advance.
CUSTOMER CHANGES AND CANCELLATIONS All cancellations must be made through your account. Your cancellation request will only be considered approved and valid once the cancellation confirmation has been received. If you cancel a vehicle reservation up to 5 days before the service time, the following refund rules apply: – The reservation is charged in full – you are entitled to a refund of 70% of the total price, 30% of the total price is retained as a cancellation fee – Reservations partial charge: we will retain 30% of the total service price for the booking as a cancellation fee. If the cancellation request is made up to 2 days before the service time, we will retain 50% of the total price of the booked Service as a cancellation fee. If the cancellation request is made less than 24 hours before the service time, we will retain 100% of the total service price booked as a cancellation fee. All booking changes must be requested through your account by calling us or sending us an email or WhatsApp message. Once your request is approved, you will receive an updated confirmation. The changes may also require some price changes that you will need to adjust. If the approved changes lower the price, the price will be reduced or the price difference will be refunded. All changes within 24 hours of starting the service must be approved by us. Otherwise it will not be considered valid. If your flight is delayed, please let us know as soon as possible using the contact number provided on your confirmation. If your flight, train or ferry arrives at the point of departure before the indicated time, you must wait for the time indicated on the Confirmation.
OUR CHANGES AND CANCELLATIONS
We have the right to request certain changes to your booking data in order to increase the quality of the overall service. These can be changes to the time, payment method or any other information on the booking. You are under no obligation to accept the changes we request. In this case, the information previously agreed upon in the booking applies. We have the right to request certain changes to your booking details due to data entered incorrectly at the time of booking. If, due to incorrect data entered in the booking, an incorrect price is offered, lower than the correct one, we will offer you the possibility to choose a new correct price or cancel the booking. In the event of cancellation, the standard cancellation policy applies. While we strive to meet and exceed the expectations of all our customers, in some rare circumstances we will be forced to cancel the ordered service. The reasons for this may be force majeure, such as weather disasters, strikes and other unforeseeable external circumstances that we are unable to predict or control (from a technical point of view, for example in the event of a vehicle breakdown that we cannot replace in time). Regardless of the causes and circumstances, we provide a full refund to passengers for services ordered but not provided, unless the passenger is not entitled to a refund due to circumstances stated elsewhere in these General Terms and Conditions.
PASSENGER FAILURE TO APPEAR Passenger no-show is considered if the passenger does not appear at the place of departure at the start of the service until the end of the waiting time. The driver will be waiting for you at the agreed location with a sign indicating the passenger’s name. If your flight is delayed, please let us know as soon as you receive the information. If your train, bus or ferry is delayed, please let us know at least 50 minutes before the transfer time so we can do everything we can to ensure the driver picks you up on time and avoid charging you for extra waiting time . If your flight, train or ferry arrives earlier, you will have to wait for the service time. You are free to contact us and request a change of service hours, however we are under no obligation to approve your request. The place of departure is the departure address indicated on the booking. For services departing from an airport, train station or bus station, the driver will be waiting for you on arrival based on your flight/train/bus number or drop-off location. If we are unable to meet at the listed locations, we will notify you by phone or email and suggest a new, closer departure location. That is why it is important that you provide us with the correct flight number, train number, where your bus is coming from or the name of the ship or island you are coming from. Please include the name of your boat or island, bus or train in a note to the driver when booking. In the event that we are unable to contact you within 15 (or 60 minutes if the departure point is the airport) of the departure time via the contact number indicated on the booking or by email, we will declare a passenger no-show. In accordance with standard business practice, digital recordings from our servers will be considered proof of the time of telephone calls. If, based on the above, your service is declared a no-show, you are not entitled to a refund. If you have a return service with full or partial payment by card, we will contact you to confirm your service. If you do not confirm the service within 48 hours before the return time, the return service will be cancelled. In this case, you will not be entitled to a refund. DRIVER FAILURE TO APPEAR The driver must be at the departure point at the agreed time. If the driver is up to 15 minutes late, you will receive a notification via SMS, WhatsApp or email. If the delay is longer, we will contact you by calling the number provided in the Confirmation. It is therefore important that you are available on the day of the transfer at the contact number listed on the booking. If you cannot find a driver, you are obliged to contact us either by phone or by SMS/Whatsapp message on the contact number in the booking. In accordance with business practice, digital recordings from our servers will be considered proof of when telephone calls were made. If we discover that you and the driver were at the departure point at the same time and the transfer did not take place, and we have proof of this, we will consider refunding 70% of the amount charged, while 30% of the transfer will be retained. service charge to cover costs. MAJOR VIOLENCE Force majeure refers to extraordinary circumstances that we could not foresee or avoid with reasonable measures. If we or our partners are unable to fulfill the obligations due to consequences of force majeure that would arise after the order of the service, we will be considered released from the obligations under these General Terms. Force majeure events are events for which we cannot be held responsible or beyond our control, but which significantly affect the provision of services. Such events are, for example, earthquakes, floods, fires or other extreme weather conditions, strikes, traffic jams, driving bans on certain roads, major events such as marathons or mass demonstrations, government moves, military operations of any kind, etc. . BEHAVIOR OF PASSENGERS We reserve the right to refuse service to passengers if: We believe they are unable to travel and/or use the services they ordered or We believe their actions could embarrass other passengers, our staff, our partners’ staff, the public or put anyone at risk or damage property. In addition, in this case the service agreed with us can be canceled without exercising the right to a refund or any compensation. In case of violation of a specific element of the agreed service, special conditions may be imposed on the passenger for the remaining duration of the service. Neither we nor our partners can be held legally or financially responsible for accidents, injuries, losses or damages caused by improper behavior of passengers, including behavior under the influence of alcohol, substances of any kind, including prescription drugs and other medical devices as well as of any mental illness. If a passenger breaks or damages anything during the service, or if the passenger’s conduct requires unexpected cleaning or maintenance of the vehicle, we and the owner of that vehicle will hold the passenger responsible for compensation according to the damage reports and invoices were issued by the competent parties. Failure to meet payment deadlines may result in additional costs as a result of filing a lawsuit. ACCEPTANCE OF RISK Your decision to use our service implies that you understand and accept the risks involved. This also means that you strictly comply with the safety instructions provided by our staff and/or our partners. Similarly, a traveler who feels possible discomfort or uneasiness about participating in any of our services should inform the appropriate staff without delay. You are not obliged to use the agreed service. Our recommendation is to take out travel insurance before any trip, no matter how short.
DISPUTES AND LIABILITY Complaints are accepted if submitted within 5 days of service completion. If you decide to make a complaint against any of our services or any element thereof, we undertake to deal with your complaint without delay and in any event within 30 days of receipt. Digital records from our servers will be considered sufficient proof of when the complaint was received. We further undertake to transfer the relevant funds to you no later than 30 days after your written acceptance of our refund decision, which you are requested to provide within 10 days of the refund notification. Please note that we cannot in any way be held responsible for the transfer of funds to your bank account. We will document our payment and provide you with proof of payment upon request. Data communicated incorrectly and other details entered incorrectly in the order form etc. they do not automatically mean you are entitled to a refund. Obvious mistakes, whether on your part or on our part, will not be considered contractually binding. In the event of death or personal injury claims arising from activities that were part of the transport, these will be covered by the insurance of our vehicles or our partners respectively. Except as otherwise set out in these Terms and Conditions, we will not be held liable legally, financially or in any other sense for any loss, damage, personal injury or death that may arise directly or indirectly from the use of our services. If a dispute arises between us and you and, despite efforts to resolve it, we are unable to reach an agreement, the court having jurisdiction at the registered office of Tsalikis Theodoros (Athens vip transfers) will have jurisdiction to resolve any dispute. In the event that any part of these General Terms becomes legally invalid, this will not invalidate the rest of the text. ORIGINALS AND TRANSLATIONS (LINGUISTIC INFORMATION) The original of these General Terms and Conditions is in Greek. Translations into English or any other language are for illustrative purposes only. INTELLECTUAL PROPERTY RIGHTS Our website, like all its content, is protected by commercial and intellectual property rights that are the exclusive property of Tsalikis Theodoros (Athens vip Transfers).
You need help? Contact us by email for questions about the Terms and Conditions.
When you access our websites, we automatically collect data of a general nature. This data (server logs) includes, for example, your browser type, your operating system, the domain name of your Internet provider and other similar general data. This data is completely independent of individuals and is used to display the websites correctly to you and is accessible every time you use the Internet. Completely anonymous data is statistically evaluated to improve our service for you. Registering on our website When registering for certain offers, we ask for some personal information such as name, address, contact, telephone number or email address. Registered users can access some additional services. Registered users have the ability to change or delete all personal data provided at any time. You can also request the data you have stored from us at any time. If there is no legal period for keeping the data, it can be changed or deleted. Contact us via our contact page. Paid services If you use paid services, additional data may be required, including information about the type of payment. The use of the latest technology and encryption processes ensures comprehensive protection of your data. Blog Comments If you make comments on our blog, in addition to the plain text, information about the creation time and your username will also be stored. This way we guarantee the security of our blog; illegal contributions from users can be tracked. Newsletter If you subscribe to our newsletter, we use the registration data exclusively for the newsletter service. Registered users may contact us to be notified of changes, updates or other relevant information. A valid email address must be provided during registration. The so-called “double opt-in” process is used to check if the registrant and email match. You have the right to delete your newsletter service data at any time. In our newsletters you will find a link to unsubscribe. You can also unsubscribe from the site or inform us of your wish via our contact page. Contact Form If you contact us via our contact page or send an email, the relevant data will be stored for processing. Deletion or blocking of data Your personal data will only be stored for as long as is absolutely necessary to provide the specified services and as required by law. After these periods expire, users’ personal data will be blocked or deleted regularly. Google Analytics Our website uses Google Analytics, the web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies”, small text files that are stored on your computer and store data about the use of our website. The data generated by the cookie about your use of our website is transferred to a Google server in the USA and stored. As long as IP anonymization is activated on our websites, your IP address will be shortened by Google. This applies to the member states of the European Union and other contracting states to the Agreement on the European Economic Area. In rare cases it may happen that the full IP address is transferred to a Google server in the USA and shortened only there. Google uses this information to evaluate your use of our website, compile reports for us about website usage and collect further statistical data. Your IP address will never be merged with other data stored by Google. The use of cookies can be prohibited by setting your browser. However, this may affect the functionality of our website under certain circumstances. You can disable data collection by Google Analytics using a special add-on for your browser (plug-in).
